Sundown Ltd Terms and Conditions

Introduction

Sundown Ltd is an established retailer (hereinafter referred to as “we”, “our”, “Sundown” or “Sundown Ltd”).

Contact Details

Sundown Ltd,

at Tiso, 41 Commercial Street,

Edinburgh

EH6 6JD.
Tel:- 0131 555 5244

E-Mail: sundownenquiries@blues.demon.co.uk

Terms and Conditions

The Terms and Conditions listed below apply to the sale and purchase of goods between you and Sundown Ltd. These Terms and Conditions do not affect your statutory rights as a consumer.

By ordering any product from Sundown you are accepting these Terms and Conditions. These Terms and Conditions can be changed without any prior notification and it remains the responsibility of the customer to be familiar with them prior to placing an order.

Orders and Pricing

We will always try to ensure that all prices on our website are accurate. Occasionally, errors may occur. If there has been an error in the price of goods that you have ordered we will inform you as soon as possible. On these occasions, you can choose to either cancel your order or reorder it at the correct price. If we are unable to contact you about an incorrect price we will cancel your order. Any payments which have already been made will be refunded. All goods advertised on this site are simply an invitation to the customer to either make further enquiries to us or to make an offer to purchase goods from us. Acceptance of offers to purchase goods only takes place when the relevant goods orders are despatched by Sundown Ltd and not before.

Order Acknowledgement

When you have submitted an order you will be sent an e-mail confirming your order. It will confirm our contact details, the products requested, the final cost (including VAT and delivery expenses), delivery and invoice details, the existence of your statutory right of cancellation and details on after-sales services and guarantees. If for whatever reason your order has been unsuccessful the e-mail will inform you of this and if possible offer an explanation.

Stock Availability

At Sundown we will do our utmost to ensure that we have stock of all products in our online shop. It is not our policy to advertise stock we do not hold. It is possible however that we will on occasion be unable to fulfil your order immediately.

If this is the case we will inform you immediately with details of any delays or issues there may be.

Responsibilities of the Customer

It is the responsibility of the customer to ensure that all information given on your order form is complete and accurate. Where information given by the customer is incomplete, misleading or incorrect the customer will be liable for any costs involved in resolving the matter.

Payment Checks & Charges

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuing institution refuses to authorise payment to us we will not despatch the goods and will not be liable for any delay or non delivery of orders.

Deliveries

Deliveries will be made at our risk by a carrier nominated by us.

Please refer to our Delivery Schedule for details of our delivery times. If we cannot deliver the goods to you within the timescales stated then we shall endeavour to contact you as soon as possible with an update and if you are not satisfied then we shall offer you a full refund. Please note that dates quoted for delivery of goods are estimates.

Sundown will not accept any responsibility for any failure to deliver goods or delay, damage or defect caused in doing so if the circumstances were beyond our reasonable control.

Sundown Returns Policy, Faulty Goods and Complaints

If you wish to return any product bought from Sundown (whether faulty or otherwise) you should refer to our Returns Policy. To make a complaint you can write to us at:

Sundown Ltd
at Tiso, 41 Commercial Street
Edinburgh
EH6 6JD
Tel: 0131 555 5244
Or you can contact us by e-mail at sundownenquiries@blues.demon.co.uk.

Statutory Rights

Your statutory rights as a consumer in the United Kingdom will not be affected by these Terms and Conditions. Please note that as a consumer you have the statutory right within the United Kingdom to cancel your order and return any goods ordered in exchange for a refund. This statutory right of cancellation starts on the date that you submit your order and expires within seven working days beginning on the day after the day on which you receive the goods. This includes our obligation to refund you within 30 days if you cancel your order.

Security Guarantee

Sundown takes the security of its customers very seriously and for that reason uses advanced internet security systems to manage our customer’s details.

We also use systems which encrypt your name, address and card details into code before transmitting them over the internet. In the unlikely event that your data should be intercepted it will be encrypted.

Please see our Privacy Policy for further details.

General Terms

If any of these Terms and Conditions are held to be unenforceable or invalid, the validity of the remaining Terms and Conditions will remain unaffected.

No waiver of any right or breach by Sundown Ltd under these Terms and Conditions shall be effective unless in writing and signed by an authorised person of Sundown Ltd. Any such waiver shall not be construed as a waiver of any other right or breach.

The Customer shall not assign the terms of the contract to purchase goods from Sundown Ltd (as constituted by these Terms and Conditions as accepted by you) (the “Contract”) without the prior consent of Sundown Ltd. Sundown Ltd shall be entitled to assign and sub-contract the terms of this Contract without the consent of its customers.

Governing Law & Jurisdiction

The construction, validity and performance of these Terms and Conditions shall be governed by the Law of Scotland and the Scottish Courts shall have non-exclusive jurisdiction in any disputes between you and Sundown Ltd.